Sinarmas Cepsa Pte. Ltd. Thiab nws cov subsidiaries mas siab ua phem rau qhov ntau lawm, li cas thiab kev loj hlob ntawm sustainable xibtes roj thiab xibtes kernel roj (PKO) derivatives. Ua ib tug nyob hauv lub Roundtable rau Sustainable xibtes roj (RSPO), peb ua raws li peb ua raws li, txhawb thiab sib txuas lus cov txhooj txheem thiab cov txheej txheem tsim los ntawm teg num no rau tag nrho peb stakeholders, nws ua neeg ua hauj lwm, Lwm tus neeg thiab cov neeg muas zaub rau qhov ntau lawm sustainable xibtes roj derivatives.

Sustainability yog ib feem ntawm peb DNA. Peb shareholders, Golden Agri-Resources (GAR) thiab Cepsa thov best-in-class sustainability xyaum, adopt stringent txoj cai thiab integrate sustainability ua ib feem ntawm peb organisational nyuas.

GAR tus keystone los sustainability yog nws tsis muaj Deforestation, Tsis muaj Peat thiab tsis Exploitation (NDPE) Txoj cai hu ua tus GAR Social thiab tej txoj cai (GSEP). Launched hauv 2015, Cov GSEP combines thiab tshiab yav dhau los forest conservation, Kev thiab zej zog khu thiab Yield txhim kho txoj cai nyob rau hauv ib daim ntawv ib zaug xwb.

GAR tus sustainability zoo siv ib methodological kev raws li kev lag luam zoo tshaj plaws kom to taub peb cov teeb meem nyob rau tag nrho peb ua hauj lwm. Qhov no muaj xws li peb tej yam rau ib puag ncig, Cov zej zog nyob ib ncig ntawm peb, peb cov neeg ua hauj lwm, Peb mov saw hlau thiab cov kev pab uas siv peb cov khoom.

Sinarmas Cepsa nruj me ntsis adheres rau lub GSEP thiab tej hauj lwm zoo nrog GAR sustainability pab neeg kom zoo siv, nrog rau cov khu nrog lwm tus neeg, Tswj grievance neeg mob thiab noj tsim nyog ua rau tackle teeb meem.

Cov lus GSEP consist ntawm plaub pillars:

Grievance Handling

Ua ib feem ntawm Sinarmas Cepsa Pte. Ltd. Thiab nws cov subsidiaries siab ntawm transparency thiab qhib thiab inclusive dialogue nrog stakeholders, Lub tuam txhab muaj tsim ib grievance Handling txheej txheem uas enables stakeholders coj teeb meem txog kev txhawj xeeb txog tag nrho cov kev ua ub no hauv zos, thoob ntiaj teb thiab thoob ntiaj teb.
Peb grievance Handling procedure xyuas kom meej tias Sinarmas Cepsa chaw nyob grievances nyob rau hauv ib lub luag hauj lwm thiab lub sij hawm manner thiab pab peb saib xyuas cov kev kawm nyob rau hauv peb sustainability cov lus.

Thaum muaj kev tsis txaus siab yog tsa ceg, Peb grievance tswj pab neeg sau npe, paub tseeb thiab categorizes lub grievance. Yog hais tias nws txwv kom muab zais raws li grievance, Pab neeg no yuav ua raws li cov grievance npaj raws li nws cov categorization li tsawg, qib siab los yog qib siab.

Workflow of Grievance handling ntawm lub teb chaws thiab International theem

Workflow of Grievance handling nyob hauv zos theem

Grievances yuav xa mus rau:
Sinar Mas Cepsa Pte. Ltd.
E-mail: grievance@sinarmascepsa.com
Chaw Nyob:
Grievance handling pab neeg no
Sinar Mas Cepsa Pte. Ltd.
Golden Agri Plaza
108 Pasir Panjang txoj kev
Singapore