Sinarmas Cepsa Pte. Ltd. and its subsidiaries are fully committed to the production, marketing and development of sustainable palm oil and palm kernel oil (PKO) derivatives. As a member of the Roundtable on Sustainable Palm Oil (RSPO), we follow, promote and communicate the principles and criteria established by this initiative to all our stakeholders, be it employees, suppliers and customers for the production of sustainable palm oil derivatives.

Sustainability is part of our DNA. Our shareholders, Golden Agri-Resources (GAR) and Cepsa apply best-in-class sustainability practices, adopt stringent policies and integrate sustainability as part of our organisational culture.

GAR’s keystone to sustainability is its No Deforestation, No Peat and No Exploitation (NDPE) policy known as the GAR Social and Environmental Policy (GSEP). Launched in 2015, the GSEP combines and updates previous Forest Conservation, Social and Community Engagement and Yield Improvement policies in a single document.

GAR’s sustainability strategy uses a methodological approach based on industry best practices to understand our most material issues across all areas of our business. This includes our impacts on the environment, the communities around us, our workers, our supply chain and the consumers who use our products.

Sinarmas Cepsa strictly adheres to the GSEP and works closely with GAR’s sustainability team to ensure proper implementation, including continuous engagement with suppliers, managing grievance cases and taking necessary actions to tackle issues.

The GSEP commitments consist of four pillars:

Grievance Handling

As part of Sinarmas Cepsa Pte. Ltd. and its subsidiaries’ commitment towards transparency and open and inclusive dialogue with stakeholders, the Company has established a Grievance Handling Procedure that enables stakeholders to bring issues of concern relating to all activities at the local, national and international levels.
Our Grievance Handling Procedure ensures that Sinarmas Cepsa address grievances in a responsible and timely manner and helps us to monitor the performance in meeting our sustainability commitments.

When a grievance is raised, our Grievance Management Team registers, verifies and categorizes the grievance. If it classified as grievance, the team will follow up with the grievance planning according to its categorization as low, moderate or high level.

Workflow of Grievance Handling at National and International Levels

Grievance Handling at National and International Levels

Workflow of Grievance Handling at Local Level

Grievance Handling at Local Level

Grievances can be submitted to:
Sinar Mas Cepsa Pte. Ltd.
Addressed to:
Grievance Handling Team
Sinar Mas Cepsa Pte. Ltd.
Golden Agri Plaza
108 Pasir Panjang Road