Sinarmas Cepsa Pte. Ltd. and its subsidiaries are fully committed to the production, marketing and development of sustainable palm oil and palm kernel oil (PKO) derivatives. As a member of the Roundtable on Sustainable Palm Oil (RSPO), we follow, promote and communicate the principles and criteria established by this initiative to all our stakeholders, including employees, suppliers and customers, for the production of sustainable palm oil derivatives.

Sustainability is part of our DNA. Our shareholders, Golden Agri-Resources (GAR) and MOEVE, apply best-in-class sustainability practices, adopt stringent policies and integrate sustainability as part of our organizational culture.

GAR’s keystone of sustainability is its No Deforestation, No Peat and No Exploitation (NDPE) policy, known as the GAR Social and Environmental Policy (GSEP). Launched in 2015, the GSEP consolidates and updates previous Forest Conservation, Social and Community Engagement, and Yield Improvement policies into a single document.

GAR’s sustainability strategy follows a methodological approach based on industry best practices to understand the most material issues across all areas of the business. This includes impacts on the environment, surrounding communities, workers, the supply chain and the consumers who use our products.

Sinarmas Cepsa strictly adheres to the GSEP and works closely with GAR’s sustainability team to ensure its effective implementation. This includes continuous engagement with suppliers, the management of grievance cases and the adoption of appropriate actions to address identified issues.
The GSEP commitments are structured around four pillars:

Grievance Handling

As part of Sinarmas Cepsa Pte. Ltd. and its subsidiaries commitment towards transparency and open and inclusive dialogue with stakeholders, the Company has established a Grievance Handling Procedure that enables stakeholders to bring issues of concern relating to all activities at the local, national and international levels.
Our Grievance Handling Procedure ensures that Sinarmas Cepsa address grievances in a responsible and timely manner and helps us to monitor the performance in meeting our sustainability commitments.

When a grievance is raised by internal or external stakeholder, our Sustainability Team will register, assess and categorize it in accordance with our Grievance Decision Tree (below). For grievances deemed valid, the team will follow the Grievance Handling Procedure to investigate the matter, engage relevant parties, implement appropriate corrective actions and monitor progress through to closure, as illustrated in the simplified workflow below.

Workflow of Grievance Handling Procedure

Grievance Reporting

Report any grievance related to our supply chain or business partners.
All reports are treated confidentially and are only shared with personnel involved in the investigation.